VincitEAM and service companies
VincitEAM for effective work guidance and first-class customer management
The efficiency of service companies is based on managing a mobile workforce, adhering to customer-specific contracts and accurately reporting on maintenance activities.
Without a centralised system, work orders can remain unclear, maintenance teams have to search for information in different systems, and reporting of the maintenance tasks that justify billing can be delayed.
Effective maintenance requires that the right resources, schedules and customer information are always available in real time.
How does VincitEAM support the business of service companies?
Mobile work guidance and real-time work orders streamline customer work
Service technicians need to be able to respond quickly to changing schedules and work orders. With VincitEAM Planner, scheduling and resource management is more efficient than ever, with a Gantt view that allows work to be planned and work orders to be assigned to the right people. VincitEAM Mobile, on the other hand, provides real-time work orders and updated maintenance information directly in the field.
Customer-specific information at your fingertips
VincitEAM brings customer-specific contracts, equipment history and maintenance information directly to VincitEAM Mobile, allowing technicians to check warranty terms, recent maintenance and contract obligations, for example, with a single tap. This ensures that maintenance is carried out in accordance with the contract, reduces unnecessary customer queries and speeds up information retrieval and job completion.
Intelligent resource management optimises workers' schedules and routes
The efficiency of maintenance services depends on how well maintenance teams can be allocated to the right tasks. VincitEAM's resource management and work scheduling reduces unnecessary travel, shortens response times and improves work efficiency.
This allows more customers to be served without additional resources, improving profitability and customer satisfaction.
VincitEAM Portal gives customers a real-time view of maintenance data
The VincitEAM Portal provides customers with easy access to system data, allowing them to monitor the progress of work orders, maintenance history updates and equipment-specific information without any further inquiries. This improves the customer experience, reduces customer service workload and increases transparency.
Customers can view reports and service records directly through the Portal, reducing manual reporting and ensuring up-to-date information is available.