VincitEAM Service Package

Support for all stages of maintenance development

Why is maintenance development critical and how do we support our customers?

Maintenance is not just a support function - it's a key part of keeping your business running smoothly and competitive. Production downtime, equipment failures and wasted resources lead to additional costs and can even jeopardise customer promises. That's why improving maintenance is essential.

In the rush of everyday life, it is not enough for the system to work - it must support people, processes and decision-making. The VincitEAM service package is built for this. It helps organisations to deploy the system efficiently, make use of maintenance data and continuously improve processes.

With VincitEAM's experts, you can ensure that your maintenance supports your business objectives and always performs at its best!

Deployment services

The digitalisation of maintenance starts with the implementation of the system, which is one of the most important steps in successful maintenance management.

VincitEAM experts support customers throughout the deployment process - from initial mapping to full system implementation and user training.

Want to ensure a seamless transition to your new system? Check out the implementation process on our dedicated page!

Learn about the deployment process

Training services

To use the system effectively, users need to understand its capabilities and be able to apply them as part of their work.

The right training will ensure that the full benefits of VincitEAM are realised and that maintenance approaches evolve in parallel.

Our training offer:

Product training: user-specific training on different aspects of VincitEAM for different roles, such as maintenance supervisors, installers and warehouse managers.
Training on maintenance, purchasing and inventory processes: the system is used as part of the whole maintenance process. We train on how VincitEAM relates to the optimisation of orders, inventory management and maintenance work.
Tailor-made training. We tailor our training to the needs of our customers, offering both individual workshops and larger learning packages.

Expert maintenance services

Successful maintenance management is not just about using a system - it also requires effective processes, clear lines of responsibility and a strategy that fits the business.

VincitEAM's expert services help companies identify areas for improvement and optimise their maintenance processes to support efficient operations and optimal use of resources.

Our services for maintenance development:

Mapping the use of a maintenance ERP system: we identify how VincitEAM is currently used and what the areas for development are in order to make better use of the system.
Process development expertise: analysis and optimisation of maintenance processes. We ensure that the different phases of maintenance - fault notification, work orders, resourcing, spare parts management and reporting - work seamlessly together.
Improving purchasing and inventory processes: the efficiency of maintenance also depends on the management of spare parts and procurement processes. We help optimise inventory management so that the right components are always available for maintenance work without unnecessary overstocking.

Data and reporting services

Maintenance management is increasingly based on data and analytics. High quality, timely and structured maintenance data enables better decision making and helps companies to anticipate maintenance needs.

VincitEAM's data services support companies in managing, analysing and using maintenance data. Properly structured and high quality data reduces unnecessary maintenance, improves predictability and supports the strategic development of maintenance.

Our services for the development of maintenance data and reporting:

Reporting and KPI metrics: we provide our clients with reports describing the efficiency of their maintenance processes, helping to identify bottlenecks and areas for improvement.
Data quality management and quality analysis: we help our clients to ensure that their maintenance data is structured correctly, complete and usable. High quality data supports effective maintenance management and analytics.
Predictive analytics: we help our customers use VincitEAM data to predict equipment maintenance needs, analyse failure rates and optimise spare parts management.

Integration services

The maintenance system cannot operate as a stand-alone island, but must be integrated into the wider IT environment of the company. VincitEAM offers comprehensive integration capabilities that allow maintenance data to flow seamlessly into other systems.

Integrations with different systems:

ERP integrations: we integrate VincitEAM into the company's ERP system, linking maintenance directly to other business processes.
Automation and machine monitoring systems.
Financial management integrations: VincitEAM can be integrated with the company's financial management systems, allowing maintenance costs, spare parts purchases and work orders to be automatically updated in the financial tracking system.
IoT data solutions: leveraging sensor data allows continuous monitoring of equipment status and optimisation of maintenance with data.